• All rental taxes
  
• Unlimited water, tea and coffee
  
• Unlimited broadband fibre-optic wifi
  
• Exclusive use of the villa facilities and the services of the dedicated staff for the duration of your stay.

• Extra Persons Fee - GBP 20 / day - Per-Person Adjustment - Extra payment per person above standard 4 persons/2 bedrooms to cover our additional costs for laundry etc.
  
  
• Airport Transfer Fee - We can arrange transfers from the airport. Fees are payable upon arrival direct to the driver.
  
  
• Late Check Out Fee; For guaranteed Late Check Out to 3pm we charge 25% of the rental rate; to 5pm 50% of the rental rate; 7pm 75% of rental rate, and 100% for any checkout after 7pm
  
  *Credit surcharge
  We accept payment using a credit card or debit card through the international card processor WorldPay. All payments will however be made in GBP and there is a card processing fee of 3% for MasterCard/Visa and all debit cards, and 3.5% for American Express.
  We are also able to accept payment by PayPal, but the processing fee is 5.4%
  
  
• Car & Driver Hire can be arranged with a 7 seater car or minivan with discounts for hires of over a week. Prices include insurance.

Deposit Payment/Final Payment
For all bookings, we require a deposit of at least 50% of the total amount due to confirm the booking.

A booking is only confirmed once the deposit amount has reached our bank account or we have been notified by our credit card processor that payment has been received, and we have responded to you via email that your booking is confirmed which we shall normally do within 24 hours of having received notice. Payment can be made via IMT (International Money Transfer) net of all bank charges to our relevant bank account. We accept payment in IDR, GBP, and THB. For IDR, and THB, we use the mid-point exchange rate on x-rates.com on the day that the request for payment is made to calculate the amount to be paid.

Payment of the final outstanding amount due is required 30 days prior to the date of your arrival. We will send you a final payment reminder prior to this date. Once payment has been made we will provide you with all the final details for your stay. A guest’s booking is at risk if the guest fails to make payment within 5 working days of having been sent the final payment request.

Damage Deposit
We do not ask for a damage deposit from guests, however where breakages or damage occur at the villa due to the action of guests, accidental or otherwise, then we ask that you please report them to the villa manager so that we can rectify the damage as soon as possible and we do reserve the right to add the cost of replacement or repair of the item to the bill of the guest upon check out.

For the avoidance of doubt breakage/damage includes, but is not limited to, permanent staining, cigarette burns, rips, scratches or other damage to furniture and soft furnishings.

Where guests book through an OTA (online travel agency) such as AirBnB, Homeaway, TripAdvisor, Booking.com or Agoda, then the specific cancellation terms for such OTA booking shall apply, and over-ride our guest cancellation policy, unless specifically stated otherwise.

For guest cancellations more than 180 days before the arrival date we will refund the full deposit amount (50% of the total amount) less a £50 administration fee, and less any relevant bank charges or exchange rate differences where applicable.
For guest cancellations more than 90 days prior to arrival we will refund 50% of the deposit amount paid, less a £50 administration fee, and all relevant bank charges and exchange rate differences where applicable.
For guest cancellations more than 30 days prior to arrival we will waive the obligation to pay the second payment (50% of the total amount).

For guest cancellations made less than 30 days before, there is no cancellation right, nor any right to any refund or any option to defer stay to another time.

In addition, any guests cancelling more than 60 days before arrival, shall have the option instead of a refund (if eligible) to use the deposit amount for another stay with us within the next 12 months, provided that where the proposed stay is of less value than the value of the original stay booked, then the amount carried forward to reduce the future booking payment shall be pro-rated down accordingly (i.e. if the future booking is only of 40% of the value of the original booking, then only 40% of the deposit amount will be able to be set against the future booking).

For bookings that have been rebooked following an earlier cancellation, or for bookings that were provided free of charge (for example offered to competition winners in charity auctions) there is no right of cancellation, nor any right to any refund or any option to defer stay to another time.

Please note that we strongly recommend that you take out suitable travel insurance to protect you against cancellation due to unforeseen circumstances, particularly travel delays and forced cancellations (such as those caused in recent years by volcanic eruptions) and ill-health, accident or sickness of you, or others in your party, or close relatives at home.